When it comes to online sales, you want to grab leads while they are hot. Being able to answer questions or guide a choice in real-time when potential customers are surfing your site can make or break a sale. If you also need help generating some of those leads we have the answer!
In fact, 44 % of online shoppers agreed that having their questions answered by a live person in the process of their shopping is one of the most important features on a website. (ECommerce Platforms). So, get your chat on with one of these options.
The go-to choice of Responsive Inbound Marketing, this messaging app is ideal for sales and customer service. You can chat with and message customers, answer website visitors’ questions in real-time, and convert leads while keeping your team and leads happy.
SalesForces’s chat platform, Desk.com is an all-in-one customer support tool that can organize all of your customer conversations across various platforms, such as social media. Easily manage customers and respond to inquiries. Serves as customer service and a helpdesk. Free trial available.
Freshdesk lets you proactively engage with users and chat with them real-time so that you can answer any questions on the spot. You can even create “tickets” from chats and assign them to team members for optimal service. Three agents get free lifetime access.
This conversational commerce platform lets you chat with your customers via chat and text. Since you know people are constantly on their phones, why not take advantage of that as a way to answer their questions. Integrated ticketing system with payment options. Great for small to medium sized businesses; free trial available.
Crowdstream combines live chat with CRM and analytics for a winning platform. You can capture and chat with leads and see real-time website activity. Monitor trends, measure analytics, and provide customer service all from one tool.
Despite the desperate sounding name (I can’t help but picture a dramatic soap opera-style breakup scene), DontGo actually uses artificial intelligence chat software to increase leads. When it senses a lead losing interest, it launches a chat window to re-engage them. Real-time responses, 24/7/365. Free 30-day trial available.
HipChat is a different type of sales chat app—it is designed to facilitate better team communication. Use it for group messages, video chat, chat rooms, and 1-to-1 messages, and file sharing to ensure that your team members are always on the same page and ready to sell.
Besides the great, upbeat name, this powerful chat software helps you provide great customer service, which leads to higher conversion rates. This high-speed and high-performance software integrates with many third-party apps. Currently being used in more than 40 countries.
LiveAgent software is perfect for businesses of all sizes and industries. It includes more than 170 helpdesk features including live chat, voice chat, helpdesk support, social media integration, and ticketing systems.
Zopim actually has one of the highest customer service ratings, according to Capterra research. This software allows real-time monitoring and chat with your online visitors. Knowing what your customers are looking for helps you offer targeted products and close the sale. Start a chat or reply to an inquiry. Free 14-day trial available.
Remember, this list is not inclusive; because there are so many chat platforms available, we could not feature them all on this list. We chose 10 of the best to help you jump-start your research. When selecting a chat platform for your sales strategy, it is imperative that you select the one that best meets your needs—they all have strengths and weaknesses so find the one that addresses your top pain points.
We know that live chat features are a must for attracting and retaining millennials, but are their other online essentials? Find out with this complimentary guide to capturing the internet generation. 